The Local Brewhouse – Rio Rancho, New Mexico (CLOSED)
Before reading any further, the biggest take-away from this review is that the Local Brewhouse serves the best burger in Rio Rancho. That’s not only what the marquee says. It’s what City of Vision diners know. My Kim and I, too. “Service is horrible” “The management has to train there employees.” “Worst service ever! I can’t stress on how bad the service was.” “Nice views. Lousy service and rude staff.” “Service sucks. Waited 20mins between beers.” Those are one-star reviews on Yelp for The Local Brewhouse in Rio Rancho. At the extreme opposite are five star reviews extolling the service some Yelp reviewers found unacceptable: “Shout out to Rhiannon, our server for friendly, prompt, and efficient service.” “Had a big gathering and they could not have been more accommodating! Super friendly.” “The service is the best in the state.” “5 stars all the way. Great service. Great food. Great beer.” For better or worse, many of us–90% according to Infographics read online reviews before visiting a business and 88% of us trust those online reviews. Our quandary as consumers is learning to filter the outliers–the reviewers who accord one-star ratings on Yelp and TripAdvisor for the very same things…